Ordering
Do I need an account?
No. Checkout works as a guest and always will. An account only exists to let you look up
past orders.
Can I change an order after placing it?
If it has not been dispatched, yes — email us with the order number. Once a parcel
is with the carrier it has to be handled as a return.
Is stock on the site accurate?
Yes. If an item shows as available it is on a shelf we control. We do not list forwarded
stock.
Payment
What can I pay with?
All major credit and debit cards — Visa, Mastercard, American Express and Discover.
What appears on my statement?
ILZEL INDUSTRIES. If you see a charge you do not recognise, email us
before contacting your bank. We can identify the order and fix it the same day, which is far
faster than a dispute.
Do you store my card?
No. Card details are entered into a PCI‑DSS compliant form operated by our payment
processor and go straight to them. We receive a confirmation and the last four digits.
Will I be charged more than once?
No. We take one payment per order. If you see a pending authorisation that looks like a
duplicate, it is usually your bank holding and releasing — tell us and we will confirm
against our records.
Delivery
How fast?
Standard orders dispatch in one to two business days and travel three to seven. Expedited
dispatches next business day and travels two to three.
Do you deliver freight items indoors?
No. Freight is kerbside. The driver cannot carry an item indoors or upstairs. Arrange help
at your end for cabinets.
Do you ship outside the United States?
Not at present.
Returns
How long do I have?
Thirty days from delivery, unused and in its original packaging. Twelve months for a
manufacturing defect.
Who pays return postage?
You, if you changed your mind. Us, if the item was wrong, damaged or faulty.
How long does a refund take?
Issued within three business days of the return arriving, then three to five business days
for your bank to show it.
Products
Are the dimensions exact?
Stated dimensions are the manufactured size. Where a figure is nominal — timber
sizing, for instance — the product page says so.
Do you supply trade quantities?
Yes. Email orders@ilzelindustries.store with the list and the
delivery postcode.
At a glance
| Question | Short answer |
|---|---|
| Account needed? | No — guest checkout always |
| Statement descriptor | ILZEL INDUSTRIES |
| Returns window | 30 days, unused, original packaging |
| Warranty | 12 months against manufacturing defect |
| Free shipping | Orders over $250 |
| Ships outside the US? | Not at present |
| Subscriptions? | None — single payment per order |
Using the tools
Do you give fitting or technical advice?
We will tell you what we know about a product and how it has behaved on our own bench. We
are not able to advise on structural, electrical or gas work, and where a job needs a licensed
trade we will say so rather than guess.
Are replacement parts available?
For lines where a wearing part can be replaced — cork faces, clamp pads, lamp arms
— yes, and the product page says which parts. Email us with the model and we will send a
price.
What should I do when a tool arrives with a protective coating?
Steel measuring and marking tools often ship with a light oil film to prevent corrosion in
transit. Wipe it off with a dry cloth before first use. It is not a defect and it is not
packaging residue.
Business customers
Can I buy on account?
Not currently. All orders are paid at the time of order by card.
Can you supply a purchase-order reference on the invoice?
Yes. Put the reference in the order notes at checkout and it will appear on the invoice we
email you.
Do you supply a W-9?
Yes — email orders@ilzelindustries.store and we will send one.